Saturday, February 25, 2017
Welcome to Rare Rockin' Records Store
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Customer Service

Shipping & Delivery :

Rockin’ Records ships all approved orders within 4 days of payments made ( at the very latest, due to the time of day ordered this can delay the order by a day or two to cover sourcing & packing your order). We offer normal AIRMAIL service for all our products – typically our AIRMAIL service to USA and Europe will take between 5–7 working days, but please allow at least 10 days to be sure and 3–5 days for Asia. We can insure and post express at the buyer’s discretion with the buyer to pay any additional costs. Our cds are Imported from around the world, mostly Europe and USA, and we make available to you the customer, and thus we only buy and sell and do not have any connection to the production of these cds both physical and digital.

Refunds, Returns and Replacements

Rare Rockin’ Records makes every effort to maintain an accurate inventory count. Should you place an order for an item that is no longer in inventory, we will try to find another copy but this will extend the shipping time. If we cannot obtain another copy, we will promptly refund your money or you can make an alternate selection to replace it. Of course if you do require a refund for the reason above, please advise us as soon as possible so we can quickly complete the transaction/order.

Ordering Process

The ordering process follows a set regime. In short, clients browse and select items together with any options, these items are added to a shopping cart and processed via secure online payment (credit card, PayPal, direct deposit), the client receives notification of payment receipt via email and Rare Rockin' Records will forward an official Tax Invoice Receipt via email, this will be accompanied by further instructions of the next steps involved dependent on the order. Our shop allows for clients who do not wish to register their details – you can purchase securely via credit card or PayPal Express.

Payment, Pricing and Promotions

Payment

All casual and non-account holders will be directed to the website for secure online payment. Rare Rockin' Records may choose to allow 14 day accounts to qualifying clients (i.e. wholesalers or retailers) after they successfully complete an Account Application form. Under no circumstances will this account facility be offered unless a solid account history has been established.
Pricing

All prices are in Australian dollars (AUD) and include GST (Goods and Services Tax). Product prices are continually reviewed when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price. All pricing within this website is accurate to the best understanding of its owners but remains under claim of Errors Omissions & Exceptions.

Viewing Orders

Once you have set up an account and chosen your desired products you can easily view your shopping cart and make any changes as well as monitoring what you have ordered to date. You can also add more products and therefore order multiple products in one go.Updating Account InformationYou can easily update and check your account information once logged In by following the appropriate links. Please advise us if you have any questions or if you need any help with any of your account information and we will reply back to you via email within 24 hours or earlier.

Privacy and Security

PRIVACY POLICY FOR RARE ROCKIN’ RECORDS ONLINE STORE.

Online Privacy Statement: This website is owned and operated by Rare Rockin’ Records (ABN 89 660 390 935). In order for Rare Rockin’ Records to maintain a high level of service that a client would expect, we need to collect and maintain relevant information about our clients. Rare Rockin’ Records recognizes the importance of implementing a privacy policy which protects the interests of our clients. The aim of this statement is to communicate how information about our clients is gathered and utilized within our website. It also outlines the security measures we have in place to prevent unauthorized access and distribution of a client’s personal data.

Collecting Personal Information Privacy Statement

Rare Rockin’ Records collects personal information to personalize a client’s experience with our site. The more we know about you, the more we can present you with services that are relevant to you. Your personal data stored in your personal “cookie”, (see below) will be used to make online ordering faster and more convenient by helping us understand your ordering requirements and navigation patterns. The amount of information we collect about you depends upon the extent to which you utilize the services available on the site and whether you elect to give us information about yourself by placing an order online. Your personal information will also be used: – To enable Rare Rockin’ Records to contact you with promotional offers which may be of interest usually by the way of electronic newsletter or email. Rare Rockin’ Records may also use the information to notify you of site updates. – To assist Rare Rockin’ Records internal accounts management, planning, research and development. – To enable Rare Rockin’ Records to arrange third party services (e.g. freight) in order for us to complete the transaction and send you the products you have requested (in this case Rare Rockin’ Records will only disclose the information needed to complete your transaction). Rare Rockin’ Records does not sell, rent or trade user information to other companies.

Cookies “Cookies” are small data files that are sent from the site to your browser and are stored on your hard drive, keeping track of your general activity on the site. When you make subsequent visits to the site, your cookie gives us a summary of your preferences and past experiences on the site. This allows us to tailor certain aspects of our site services to your needs. Your cookie may be altered at different times throughout your visits to the site, and it is updated frequently as you use various different functionalities. Every time you enter in online, our server may deliver certain customized information based on the information stored in your cookie.
Security Rare Rockin’ Records stores all data behind carefully selected security devices, such as firewalls. Our servers are protected in secure facilities. All internal communication with the system and communication of private member data, such as account details are transmitted using appropriate encrypted protocols. Policies related to staff access to private member data are in place. All data is held in the strictest confidence, protected by the strictest security standards.
User Validation To ensure that only authorized personnel have access to your extranet interface, appropriate measures have been taken to enforce this. Each of our clients are allocated individual Logins and Passwords. It is recommended that you change your password regularly. Please advise us immediately if there is any unauthorized use of your user name, password, profile or accounts by any other Internet user or any other breach of security.
Your Agreement to this Privacy Policy Please take the time to read our Privacy Policy carefully before utilizing this website. By using the website you have indicated that you have read, understood and agreed to the collection and use of your personal information as defined by Rare Rockin’ Records in this Privacy Policy.
Changes to this Privacy Policy Rare Rockin’ Records reserves the right to modify our Privacy Policy without prior notification. However as you are bound to these conditions, Rare Rockin’ Records encourages you to revisit this page periodically for more information.
Contacting Rare Rockin’ Records Under the Privacy Act (1988) Rare Rockin’ Records is obliged to provide personal information of an individual which has been collected, used or disclosed since 21 December 2001.

If you have any queries relating to your privacy or would like to access your personal information held by Rare Rockin’ Records, please contact us at:

Privacy Policy

Rare Rockin’ Records PO Box 677, Winston Hills NSW 2153 Australia Phone: +61 2 8084 8695 Email: support@rarerockinrecords.com